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Thank you for your interest in working for Scheels Arena. Please see below for available openings at the arena.

Please email applications to or drop off during regular business hours Monday-Friday 9am-5pm. No phone calls please.

Full-time Positions

Director of Ticket Operations 


Scheels Arena and the Fargo Force are looking for a Director of Ticket Operations to oversee all ticketing operations for the building and the hockey team.


  • Maintain and oversee the entire ticketing platform for Scheels Arena and the Fargo Force, including building events in conjunction with Ticketmaster.
  • Oversee the day-to-day operations of the box office including cash flow, daily reconciliation, and daily reports
  • Manage all relevant financial reporting including ticket settlements, event settlements and other internal ticket-related reports
  • Work closely with the events department and ticketing company to ensure success with all event announcements and public on sales
  • Establish a good working relationship with venue partners, promoters and third party vendors
  • Work with key clients to set up events including the overall ticket builds, maintain seating manifests, event maps
  • Maintain an understanding of the contractual agreements for each event, such as contracts, box office charges, facility fees, etc.
  • Supervise box office and ticketing staff during all ticket-related events, including Scheels Arena events and Fargo Force games
  • Responsible for hiring, training and scheduling box office staff as well as communicating event information to the box office staff on a regular basis
  • Work closely with Scheels Arena and Fargo Force front office staff to facilitate all ticketing needs
  • Demonstrate excellent customer service skills, respond promptly to customer inquiries and requests
  • Serve as the main contact and produces all communication for suite owners
  • Handle all in-bound calls for ticketing related items (sales, questions/concerns)
  • Help to create season ticket booklets for the Fargo Force, as well as to facilitate all ticketing related items for the single game ticket on-sale
  • Coordinate with Fargo Force staff on creation of all ticketing related marketing materials


  • 1-3 years’ experience in management and/or ticketing required
  • Experience in the sports or events industry
  • Experience with Ticketmaster ticket platform
  • Strong communication skills
  • Strong management skills
  • Excellent customer service
  • Experience in working with a ticketing system and creating ticketing contracts
  • Ability to work nights and weekends


Full-time Positions

Director of Concessions Management 

Major Responsibilities/Activities:

  • Oversee hiring, training, and managing of the Concession Management department for full-time and part-time staff.
  • Responsible for Concession Management annual budget, including ordering / maintaining related supplies, materials and tools.
  • Develop, train, and supervise Concession personnel including work staff, volunteer groups and catering staff.
  • Demonstrate knowledge in the practice and procedures related to food management.  This includes food safe procedures.
  • Prepare weekly work schedules and expedite event-related information to staff.
  • Implement and train Concession department employees on the operating procedures, preventative maintenance schedules, emergency plans and safety management policies.
  • Oversee facility event set-ups to ensure timeliness, completion, accuracy, and safety.
  • Keep the operations storage and work areas clean, organized and safe


Minimum Requirements:

  • High School graduate or GED.
  • Graduate from an accredited college or vocational school with an emphasis in culinary arts, hospitality or food service is recommend.
  • 2-5 years related experience in hospitality, food service or private food sector..
  • Two (2) years of experience in a similar supervisory or management position.
  • Possess basic working knowledge of food services.
  • Excellent computer skills.
  • Possess strong organizational and communication skills and be a strategic thinker and planner with a proven track record of success in food service industry.
  • Possess interpersonal and supervisory skills.
  • Proficient with Micros POS system highly recommended.

Essential Physical Functions:

  • Lift and carry up to 75 lbs.
  • Ability to work long and/or irregular hours including nights, weekends, and holidays.

Equipment Used:

  • PC and other general office equipment.
  • Standard food equipment.  Fryers, grill and ovens.

Concessions Management

Part-time/Event Day Positions

Scheels Arena is hiring part time/event day employees. 
For detailed job descriptions, click here.
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