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Employment

Thank you for your interest in working for Scheels Arena. Please see below for available openings at the arena.

Please email applications to abeal@scheelsarena.com or drop off during regular business hours Monday-Friday 9am-5pm. No phone calls please.

Full-time Positions

Director of Ticket Operations 

SUMMARY

Scheels Arena and the Fargo Force are looking for a Director of Ticket Operations to oversee all ticketing operations for the building and the hockey team.

PRIMARY RESPONSIBILITIES

  • Maintain and oversee the entire ticketing platform for Scheels Arena and the Fargo Force, including building events in conjunction with Ticketmaster.
  • Oversee the day-to-day operations of the box office including cash flow, daily reconciliation, and daily reports
  • Manage all relevant financial reporting including ticket settlements, event settlements and other internal ticket-related reports
  • Work closely with the events department and ticketing company to ensure success with all event announcements and public on sales
  • Establish a good working relationship with venue partners, promoters and third party vendors
  • Work with key clients to set up events including the overall ticket builds, maintain seating manifests, event maps
  • Maintain an understanding of the contractual agreements for each event, such as contracts, box office charges, facility fees, etc.
  • Supervise box office and ticketing staff during all ticket-related events, including Scheels Arena events and Fargo Force games
  • Responsible for hiring, training and scheduling box office staff as well as communicating event information to the box office staff on a regular basis
  • Work closely with Scheels Arena and Fargo Force front office staff to facilitate all ticketing needs
  • Demonstrate excellent customer service skills, respond promptly to customer inquiries and requests
  • Serve as the main contact and produces all communication for suite owners
  • Handle all in-bound calls for ticketing related items (sales, questions/concerns)
  • Help to create season ticket booklets for the Fargo Force, as well as to facilitate all ticketing related items for the single game ticket on-sale
  • Coordinate with Fargo Force staff on creation of all ticketing related marketing materials


QUALIFICATIONS

  • 1-3 years’ experience in management and/or ticketing required
  • Experience in the sports or events industry
  • Experience with Ticketmaster ticket platform
  • Strong communication skills
  • Strong management skills
  • Excellent customer service
  • Experience in working with a ticketing system and creating ticketing contracts
  • Ability to work nights and weekends

 


Full-time Positions

Director of Concessions Management 

Major Responsibilities/Activities:

  • Oversee hiring, training, and managing of the Concession Management department for full-time and part-time staff.
  • Responsible for Concession Management annual budget, including ordering / maintaining related supplies, materials and tools.
  • Develop, train, and supervise Concession personnel including work staff, volunteer groups and catering staff.
  • Demonstrate knowledge in the practice and procedures related to food management.  This includes food safe procedures.
  • Prepare weekly work schedules and expedite event-related information to staff.
  • Implement and train Concession department employees on the operating procedures, preventative maintenance schedules, emergency plans and safety management policies.
  • Oversee facility event set-ups to ensure timeliness, completion, accuracy, and safety.
  • Keep the operations storage and work areas clean, organized and safe

 

Minimum Requirements:

  • High School graduate or GED.
  • Graduate from an accredited college or vocational school with an emphasis in culinary arts, hospitality or food service is recommend.
  • 2-5 years related experience in hospitality, food service or private food sector..
  • Two (2) years of experience in a similar supervisory or management position.
  • Possess basic working knowledge of food services.
  • Excellent computer skills.
  • Possess strong organizational and communication skills and be a strategic thinker and planner with a proven track record of success in food service industry.
  • Possess interpersonal and supervisory skills.
  • Proficient with Micros POS system highly recommended.

Essential Physical Functions:

  • Lift and carry up to 75 lbs.
  • Ability to work long and/or irregular hours including nights, weekends, and holidays.

Equipment Used:

  • PC and other general office equipment.
  • Standard food equipment.  Fryers, grill and ovens.

Concessions Management


Part-time/Event Day Positions

Scheels Arena is hiring part time/event day employees. 
For detailed job descriptions, click here.
Email Completed Application to  fans@fargoforce.com