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Employment

Thank you for your interest in working for Scheels Arena. Please see below for available openings at the arena.

Please email applications to abeal@scheelsarena.com or drop off during regular business hours Monday-Friday 9am-5pm. No phone calls please.

Full-time Positions

Director of Ticket Operations 

SUMMARY

Scheels Arena and the Fargo Force are looking for a Director of Ticket Operations to oversee all ticketing operations for the building and the hockey team.

PRIMARY RESPONSIBILITIES

  • Maintain and oversee the entire ticketing platform for Scheels Arena and the Fargo Force, including building events in conjunction with Ticketmaster.
  • Oversee the day-to-day operations of the box office including cash flow, daily reconciliation, and daily reports
  • Manage all relevant financial reporting including ticket settlements, event settlements and other internal ticket-related reports
  • Work closely with the events department and ticketing company to ensure success with all event announcements and public on sales
  • Establish a good working relationship with venue partners, promoters and third party vendors
  • Work with key clients to set up events including the overall ticket builds, maintain seating manifests, event maps
  • Maintain an understanding of the contractual agreements for each event, such as contracts, box office charges, facility fees, etc.
  • Supervise box office and ticketing staff during all ticket-related events, including Scheels Arena events and Fargo Force games
  • Responsible for hiring, training and scheduling box office staff as well as communicating event information to the box office staff on a regular basis
  • Work closely with Scheels Arena and Fargo Force front office staff to facilitate all ticketing needs
  • Demonstrate excellent customer service skills, respond promptly to customer inquiries and requests
  • Serve as the main contact and produces all communication for suite owners
  • Handle all in-bound calls for ticketing related items (sales, questions/concerns)
  • Help to create season ticket booklets for the Fargo Force, as well as to facilitate all ticketing related items for the single game ticket on-sale
  • Coordinate with Fargo Force staff on creation of all ticketing related marketing materials


QUALIFICATIONS

  • 1-3 years’ experience in management and/or ticketing required
  • Experience in the sports or events industry
  • Experience with Ticketmaster ticket platform
  • Strong communication skills
  • Strong management skills
  • Excellent customer service
  • Experience in working with a ticketing system and creating ticketing contracts
  • Ability to work nights and weekends

 

Full-time/Part-time/Event Day Positions

Scheels Arena is hiring part time/event day employees. 
For detailed job descriptions, click here.
Email Completed Application to  fans@fargoforce.com


Concessions Management